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Contact Us

Most popular questions

1. How long will it take for a return to be processed?
The whole process can take up to 14 days. You will be notified at each step of the way. Upon receipt of your return, we will send email notification to advise this has been received. You will then receive a separate email confirmation when a refund has been processed it can take between 3-5 working days for this to be authorised by your bank and to appear in your account.

2. Has my order been shipped out yet?

When your order has been shipped you will receive a confirmation e-mail directly to your inbox. You can also track the status of your delivery by clicking here.

3. What time can I expect my delivery?
Couriers do their utmost to deliver between 08:00 – 18:00 GMT however on occasion they can deliver outside these hours.

3. If your order is incorrect or faulty.
We’re sorry your product is Incorrect or faulty.   To help resolve this as quickly as possible, please contact our customer care team at customercare@missguided.co.uk and advise of your name, order number and a brief description of the fault or incorrect item.

3. I have seen a product but it no longer seems to be in stock.
We understand how frustrating it is when you have your heart set on a particular item and when you go to purchase you are informed that the item is out of stock, unfortunately fashion moves at a fast pace at Missguided and our most popular products do sell out very quickly.

We add new items to the site every week so if your chosen product is no longer listed on site you may be able to find a similar item by browsing through the categories listed at the top of the homepage.

Customer Care will aim to respond to any of your queries within 12 hours.

Email customercare@missguided.co.uk

Where possible please include your order number, reason for query, your name and email address.