Contact Us

Most popular questions

1. Where is my parcel?
If you've received a tracking number for your order from our courier and want to track your order, please visit their website and use their tracking service to trace your order. If you do not have a tracking number please contact us using the form below.

2. Have you received my Return?
You will receive a confirmation email once your return has been processed. Please allow up to ten days before you contact us.

3. I have still not received my parcel?
If you have not received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel.

Once we can confirm this, we can either refund you or re-dispatch your order (stock willing).

Please also check our FAQ page before contacting us.

Enquiry form

For other enquiries, please fill out the form below and choose a reason for your query.
Please note the more information you give us regarding your query the faster we will be able to deal with it.

Missguided aims to reply to your queries ASAP (Monday -Friday 9am to 5:30pm).
Any queries sent in on Saturday and Sunday will be dealt with ASAP during the office hours stated above.