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  • Do I need to create an account to shop with you?

    Yes you do need to create an account to shop at Missguided, but it's simple to do and allows you to place orders without you having to fill in your details each time you shop with us. You can create an account now by clicking here or you can start shopping straight away and set up your account when you check out.

  • Do you have a size guide?

    Yes - you can check out our size guide for further information.

  • How do I sign up for the newsletter?

    You can sign up to the Missguided newsletter by setting up an account. Or you can enter your email address in the newsletter box at the top of the site and click on submit.

  • How do I pay for my order?

    We have several payment options for you to place an order:

    Cards accepted

  • What currencies can I use?

    We accept Pound Sterling, US Dollars, Euro's & Danish, Swedish & Norwegian Kroner.

  • When will I be charged?

    If your card has been authorised, payment will be taken immediately. You will receive an email confirming your order has been successful.
    In the event that your card has not been authorised for payment, payment will not be taken and we will email you to let you know why your bank card or issuer couldn't authorise payment. Don't worry at this stage since there is usually something simple that can be done.

  • How do I change details on my account?

    You can change your details by clicking on 'Log In' on the top right hand corner of the site. Enter your details and you will land on your own account page where you can click on 'Edit your details' on the left hand menu.

  • I have a discount code. How do I use it in paying for goods?

    If you're lucky enough to have a discount code off your order (please check that your code in still valid!) you need to enter your promotional code after you've entered your payment details and at the confirmation stage.

    Please note that items from our Sweet Deal range are excluded from discounted promotions.

  • Can I amend or cancel my order?

    Unfortunately we're unable to change any part of your order once the order has been completed. It's simple to return items, instructions will be included on your despatch note or you can visit the FAQ section on our website for details

  • Do you offer student discount?

    Yes students receive 10% discount throughout the year with a valid NUS card or Unidays number. That means 10% off all the latest celebrity and catwalk inspired trends which will see you through the school term in Missguided style.

    Discount is not available on delivery charges. Missguided reserve the right to terminate this discount without notice. Discount in only valid for NUS extra cardholders and Unidays registered students.

  • What are the methods of payment?

    We have several payment options for you to place an order:

    Cards accepted

  • Can I pay via paypal?

    Yes. Missguided accept Paypal payments.

  • Is my payment information safe?

    Security is very important to us at Missguided and our site contains its own encryption software to ensure your information is always safe. All transaction information passed between our site and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Sage pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

    Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Sage Pay is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.

    Sage Pay have multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

    No individuals within Sage Pay are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens.

  • What currencies do you accept?

    We accept Pound Sterling, US Dollars, Euro's & Danish, Swedish & Norwegian Kroner.

  • What currencies do you accept via American Express?

    We accept the following currencies via American Express:
    Pound Sterling, US Dollars, Euro's, US dollars and Australian Dollars

  • How much is UK delivery?

    You can choose from the following delivery options:


    UK Saver Delivery - £2.99

    Up to 5 working days


    UK Standard Delivery - £3.99

    1-3 working days


    UK Next Day Delivery - £4.99 (or FREE when you spend over £60)

    Order next day up until 21.30 GMT Mon to Thurs. Orders made after 21.30 GMT Thursday and before 19:00 GMT Sunday will be delivered Monday using this service.
    (this service is not guaranteed for certain postcodes listed below, please check before you order.) Please note orders on a Next Day service will be delivered the next available working day. (Next Day and Saturday delivery is not available to the following postcodes) - HS1-9, HS3, IV1-56, KA27-28, KW1-17, PA20-99, PA41-77, PH17-99, TR21-25, ZE1-3, AB, BT, IM, JE, GY, BF,GY, FK, ZZ, BA17-19, BL11, DD1-11, DG1-16, EL1, GE6-8, JE, KA1-30, KY1-99, PA1-87, PH1-50, PO29 43 49, TD1-15


    UK Saturday Delivery - £4.99 (or FREE when you spend over £60)

    On orders placed before Friday 21:30 GMT.
    (this service is not guaranteed for certain postcodes listed below, please check before you order)
    (Next Day and Saturday delivery is not available to the following postcodes) - HS1-9, HS3, IV1-56, KA27-28, KW1-17, PA20-99, PA41-77, PH17-99, TR21-25, ZE1-3, AB, BT, IM, JE, GY, BF,GY, FK, ZZ, BA17-19, BL11, DD1-11, DG1-16, EL1, GE6-8, JE, KA1-30, KY1-99, PA1-87, PH1-50, PO29 43 49, TD1-15


    UK DPD Premium Next Day Delivery - £5.99 (order before 20:00 to secure Next Day delivery)

    Order up until 20.00 GMT Mon to Fri to secure Premium Next Day delivery. Orders placed on Friday will be delivered on Monday. DPD will provide parcel recipients with a one hour delivery window (notified by SMS and email). There is also the Follow My Parcel service which enables receivers to watch the progress of their delivery on a real-time map.


    UK Sunday Delivery - £5.99 (Order before 15:00 GMT Saturday for delivery on Sunday)

    Order before 15:00 GMT Saturday for delivery on Sunday. Order after 15:00 GMT Saturday until 21:30 GMT Sunday and delivery will be on Monday.

    Postcode restrictions apply. Sunday Delivery not available to the following postcodes: AB, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, GE6-8, GY, HS1-9, HS3, IM, IV1-56, JE, KA1-30, KA27-28, KW1-17, KY1-99, PA1-87, PA20-99, PA41-77, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE1-3, ZZ

  • How much is European delivery?

    You can choose from the following European delivery options:


    Europe Standard Delivery - £3.99 (or FREE when you spend over £40)

    Up to 7 working days


    Europe Next Day Delivery - £9.99

    Order before 13:00 GMT for delivery the next working day

    We deliver to the following European countries.


    CODE COUNTRY CURRENCY OPTIONS
    ALB Albania Euro
    AND Andora Euro
    AUT Austria Euro
    ARM Armenia Euro
    AZE Azerbaijan Euro
    BEL Belgium Euro
    BIH Bosnia and Herzegovina Euro
    BLR Belerus Euro
    BGR Bulgaria Euro
    CYP Cyprus Euro
    EST Estonia Euro
    FIN Finland Euro
    FRA France Euro
    DEU Germany Euro
    GRC Greece Euro
    ITA Italy Euro
    LUX Luxembourg Euro
    MLT Malta Euro
    MCO Monaco Euro
    MNE Montenegro Euro
    NLD Netherlands Euro
    PRT Portugal Euro
    SMR San Marino Euro
    SVK Slovakia Euro
    SVN Slovenia Euro
    ESP Spain Euro
    HRV Crotia Euro
    CZE Czech Republic Euro
    DNK Denmark Euro / DKK
    GEO Georgia Euro
    VAT Vatican City Euro
    HUN Hungary Euro
    ISL Iceland Euro
    IMN Isle of Man Euro
    LVA Latvia Euro
    LIE Liechtenstein Euro
    LTU Lithuania Euro
    MDA Moldova Euro
    NOR Norway Euro / NOK
    POL Poland Euro
    ROU Romania Euro
    RUS Russia Euro
    SRB Serbia Euro
    SWE Sweden Euro / SEK
    CHE Switzerland Euro / CHF
    TUR Turkey Euro
    UKR Ukraine Euro
  • Has my order been shipped out yet?

    When your order has been shipped you will receive a confirmation e-mail directly to your inbox. You can also track the status of your delivery by clicking here.

  • International delivery information

    Delivery prices will be automatically calculated at the checkout page when both the delivery destination and service option is selected. We offer the following international delivery options.

    AREA DELIVERY TIMES* COSTS
    UK 1-6 days from £2.99
    ROI 2-6 days from €5
    Americas 2-10 days from $10
    Europe 1-6 days from €5
    Australia 2-10 days from $10
    Rest Of World 10 days from £14.99

    *In working days (Monday - Friday)


    Our couriers may deliver between 9am and 5pm, and may require a signature on receipt. Your order will be dispatched via the most suitable courier service, depending on size and weight of your parcel.

    You can find out if we deliver to your country by clicking here. Please visit our international sites below for delivery options in your area.

    ROI and Europe www.missguided.eu

    Australia - www.missguidedAU.com

    USA - www.missguidedUS.com

    UK and Rest of the World- www.missguided.co.uk

  • How do I reschedule my delivery

    If a courier has attempted to deliver to you but you weren’t at home, they will leave a card providing details of when they will redeliver your parcel or if you can collect it from their sorting office.

    If no details have been left you can contact the courier directly, please see below courier’s details:

    Yodel - 0800 0152 662
    Royal Mail – contact your local post office
    Fedex - 08456 07 08 09

    Or contact our Missguided Customer Care team.

  • An item is missing from my order

    If you receive the wrong item or something is missing from your order then please contact our Customer Care team and we will email you with a free returns label to return the item and despatch the correct item (stock willing) for you on a next day service.

  • Undelivered Parcels

    Should a parcel be returned to us undelivered, Missguided will inform you of this and process a refund, deducting the shipping costs. You will then be notified to advise when the refund has processed.

    For more info on our delivery policy please refer to our FAQ's

  • Will I be charged customs and import charges?

    Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer.

    Unfortunately, Missguided has no control over these charges, customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur.

    You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.

    Refusal of parcels

    If you refuse a parcel, please note you will be liable for the return costs and Customs charges if applicable. These charges will be deducted from the cost of your order.

  • Non EU VAT

    VAT is not included in our prices for customers outside of the EU.

  • My tracking shows delivered but I have not received my order

    Please contact our Customer Care team with your full name, order number and the tracking number so we can deal with your query.

  • Do you deliver to work addresses?

    We can deliver to your home address or your place of employment. If you would like your delivery to reach you at work, please be sure someone will be there to take receipt of the goods.

  • Do you deliver to BFPO?

    Currently we do not offer a delivery service to BFPO addresses. We apologise for any inconvenience this may cause.

  • What if I am not at home to receive my order?

    If you are not at home to take receipt of your order the parcel can be left in a safe place or left with a neighbour, however any instructions left for the driver are only requests and are not guaranteed.

  • If my parcel is lost will I get reimbursed?

    If you have not received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel.
    Once we can confirm this, we can re-dispatch your order (stock willing).

  • What time can I expect my delivery?

    Couriers do their utmost to deliver between 8:00 am – 18:00pm – however on occasion they can deliver outside these hours.

  • How do I exchange an existing item?

    Post Office or Courier Service

    If you wish to return/exchange a product please fill out the returns form on the top of your invoice and return to us ensuring you include your name and order number. Please note this can be done up to 14 days after purchase. The parcel must then be returned via the Post Office counters/ or with a courier in accordance with the details set out below:

    • You must fill out the returns form included in your order. If this has been misplaced then please include your name, order number and list any items that are being returned on a note of which you need to include in your parcel.

    • The item must be repacked in the same condition as it was received.

    • Attach the appropriate return address label at the bottom of the invoice to your return parcel. If you are a PayPal customer, please use Collect+.

    • You will then need to return the package to a Post Office counter/ courier depending on your courier choice.

    • Please note the cost of the return is the customer responsibility.

    • Obtain a postage receipt from the Post Office/ Courier; this will act as your proof of return.

    • The returned parcel is the customer's responsibility until it is received by us. As a result we suggest customers use a delivery service where they can track their return. If you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

    We can only offer an exchange of the same product in a different size or colour. Exchanges can take up to 10 working days to be processed. If we are unable to exchange the item we will email you with an explanation and offer a full refund minus the original shipping charge to your account. Please note you may only make an exchange on the same item once.

  • Can I exchange my order using collect+?

    Next to the item you ordered, please tick exchange and select one of reason codes. We are only able to exchange an item for the same item in a different colour/size or for the same value.

    Collect+ (UK Only) enables you to return your order at over 3,500 local stores most are open early 'til late, 7 days a week, making returns as convenient as possible for you!

    Enclose the delivery note within your parcel and Peel off the Collect+ returns label from the front of the delivery note and attach it to your parcel, ensuring any original delivery labels are covered.

    By using the collect+ label on the front of the delivery note, there will be a £3.10 charge to cover postage cost.

    Simply take your parcel to ANY of 3,500 local stores offering Collect+ services. You'll receive proof of postage and a code to track your return online. You can find your nearest store at www.collectplus.co.uk/missguided.
  • I have lost my returns note for my exchange

    Please contact our Customer Care team with your full name and order number so we can deal with your query. 

  • Our Returns Policy

    Missguided Returns. 

    You can return any unwanted item to us for a refund up to 14 days after purchase, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments and shoes are only tried indoors.

    Please note that we cannot offer refunds on grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality. If you have a query about a refund on an item you have purchased please contact our Customer Care team

    Under the Distance Selling Regulations you the consumer have an unconditional right to cancel a contract inside the given timescale and receive a refund within 30days. You do however, have a statutory duty throughout the cancellation period to retain possession of the goods and take reasonable care of them. Failure to do so can lead to action being taken to recover funds against consumers who have breached their statutory duty.

    We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

    Some products are non-returnable for hygiene reasons. This is indicated in the product description. When making a return you must ensure you tell us your order number on your returns form originally sent out with your order and include your original invoice when returning. Failure to do so may cause delays in processing your return.

    If in the unfortunate event you receive a faulty item, please contact our Customer Care team in the first instance.

    If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

    Our returns address is Unit 8, Centenary Park, Coronet Way, Salford, Manchester, M50 1RE

  • How long after purchase can I make a return?

    You can return any unwanted item to us for a refund up to 14 days after purchase. 

  • How do I return an existing item?

    We understand that occasionally the items you order from us might not be 100% what you were looking for and you may want to return these. Please follow the steps below to ensure you return is received and processed swiftly.

    • Please complete the return section on the delivery note received with your order advising us of the reason for your return using the codes stated. Don't worry if you have misplaced the delivery note, simply add a note advising of your name, address, email address and order number if known.
    • Repack the item in the same condition as it was received.
    • Depending on the delivery service you wish to use, Royal Mail Collect+ or ByBox, please peel off the returns label and attach this to the parcel.
    • Insert the completed delivery note along with any items you wish to return inside the parcel.
    • Depending on the delivery service selected (Royal Mail, Collect+ or ByBox) take your parcel to the relevant service provider.
    • Don't forget to obtain and keep your certificate of postage as this will act as your proof of delivery in case your return gets lost on its way back to us.

    More details on how to return your item can be found on the back of your delivery note.
  • How do I return my order using ByBox?

    If you are a UK customer, you can return your Missguided order for £2.00 via our ByBox service anytime and any day that suits you, 24/7.

    This is a highly reliable and convenient new way to return your parcels. ByBox lockers are located at train stations, supermarkets, petrol stations and major shopping centres across the UK.

    There are over 500 lockers nationwide where you can drop off your parcel. Click here to find your nearest one. The lockers are CCTV monitored.

    All you need to do is complete the returns form that came with your goods and pop it in the parcel with your returns.

    Book your return at http://my.bybox.com/Returns/Missguided/ - you will then be given a label to print out and stick on your parcel.

    Simply drop your parcel at the locker you have chosen within five days of printing your label.

    You can track your return with the tracking number on your return confirmation email.

    Your return will be processed within 5 working days of you dropping off the parcel.

  • How do I return my order using Collect +?

    We have now introduced a simpler way to return unwanted items back to Missguided using Collect+
    You will have a fee of £2.50 deducted from your refund.

    For instructions on how, please click on the following link http://www.collectplus.co.uk/missguided
    N.B Collect+ can only be used on returns and not for exchanges.
     
    If collect+ is used for an exchange we will request £2.50 before exchanging the item.

  • How do I return my order using Royal Mail?

    This service is not available to Paypal or International orders.

    Please enclose your delivery note within your parcel, peel off the Royal Mail returns label from the front and attach it to the front of your parcel ensuring any original delivery labels are covered.

    Take your parcel to any Post Office counter service and obtain a proof of postage so that we can still complete your return if it gets lost on the way back to us. By using the returns label on the front of the delivery note there will be a £3.00 deduction from the refund to cover postage costs.

    If you do not use our label, please obtain a copy of the receipt and send it over to us so a charge will not be deducted.

  • How do I return my order using Myreturns 1 Hour On Demand Collection Service?

    We have now introduced a simpler more convenient way to return unwanted items back to Missguided using MyReturns.

    Our new service is a one hour collection service available in London with other cities to follow, your return will be collected within one hour of confirming your request and it costs just £3.10! For your convenience we will deduct this fee from your refund.

    All you need to do is complete the returns form that came with your goods and pop it in the parcel with your goods.

    Book your return at my-returns.co.uk/missguided-returns - you will then be given a label to print out and stick on your parcel. Myreturns will collect within 60 minutes.

    Click here for available areas in London.

    You can track your return with the tracking number on your return confirmation email.
    This service is available Monday to Friday 9am – 5pm.

  • I have lost my returns note

    Please contact our Customer Care team with your full name and order number so that we can deal with your query. 

  • I have been refunded the incorrect amount

    Please contact our Customer Care team with your full name and order number so that we can deal with your query. 

  • Have you received my returned goods?

    Please contact our Customer Care team with your full name and order number so that we can deal with your query. 

  • I returned an item and it was incorrectly refunded or replaced

    This will depend on what service you choose to send your returned goods back by. We will notify you when your item has been received and refund approved - this may take up to 10 working days.

  • Am I still able to return my item if there is make-up or fake tan around the neckline etc?

    Any unwanted items must be returned to Missguided in a saleable condition. Unfortunately any returns which are found to have make-up stains on the garment cannot be exchanged or refunded.

  • Am I able to return an item if a bead or sequin has fallen off with wear?

    Customers should be aware that there is an expectation that with normal wear, the odd bead, sequin or embellishment could occasionally fall off. Extra beads & sequins will be provided with the original garment that you can use to replace any that fall off. If you have not worn the garment and beads, sequins or embellishments are broken or missing, we would consider this faulty.

  • I have received a faulty item

    If you think there is a fault with an item you have received from us contact our Customer Care team with your full name, order number, description and photograph of the fault.

    We aim to resolve any issues with faulty items as soon as we can within office hours but we need you to inform us of any faults as soon as you discover them so that we can resolve the issue for you.

    All faulty items must be pre-approved to return by our customer cares team in the first instance. Please note that if you return an item as faulty that has not been pre-approved, you may occur a returns charge if we deem the item as not faulty.

  • I have received an incorrect item in my order

    If you have received an incorrect item in your order please contact our Customer Care team with full details and we will get back to you as soon as possible within office hours.

  • I am having general problems accessing or buying from your website

    If you are encountering any technical problems we recommend you make sure you have the latest updates for your operating system. Also you could try using a different browser and clear the Cache.

    If you are still having problems, please contact our Customer Care team who will be able to help you but in order for us to do that, please include as many details as possible.

  • I can't sign into my account

    Please ensure you are entering the correct username and password to sign into your account.

    If you have forgotten your password please click on the 'Forgotten Password' link to re-set.

    If you are still having problems, please contact our Customer Care team

  • I've forgotten my password

    If you have forgotten your password please click on the 'Forgotten Password' link to re-set.

    If you are still having problems please contact our Customer Care team

  • I am not receiving your newsletters

    If you have signed up to receiving Missguided newsletters and you are not receiving them they maybe going to your spam folder. To stop this from happening, please add 'newsletter@missguided.co.uk' to your email address book.
    If you are still having problems, please contact our Customer Care team who will be able to help you. If you have forgotten your password please click on the 'Forgotten Password' link to re-set.

    If you are still having problems please contact our Customer Care team

  • My payment has been declined

    In the event that your card has not been authorised for payment please ensure that your card details and personal information has been entered in correctly. If you continue to experience further problems please contact our Missguided Customer Care team who will be able to help you.

  • The Customer Care team

    If you wish to contact the Customer Care team you can email them with your query via contact us. Please expect a full response within 24 hours.

  • Press enquiries

    For any press queries please contact our Customer Care team

  • General marketing

    For any marketing queries please contact our Customer Care team

  • I am a supplier

    If you are a supplier and would like to get in touch, please email supplier@missguided.co.uk

  • Is my payment information safe?

    Security is very important to us at Missguided and our site contains its own encryption software to ensure your information is always safe. All transaction information passed between our site and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Sage Par servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

    Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Sage Pay is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.

    Sage Pay have multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

    No individuals within Sage Pay are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens.

  • What currencies do you accept?

    Missguided accepts Pound Sterling, US Dollars, Euro's & Danish, Swedish & Norwegian Kroner

  • What is 'mastercard secure code'?

    This is a service that has been introduced to all Maestro cardholders to protect your card details with a personal password so you can shop with the assurance that your information is safe. For more information click here

  • What delivery options do you provide?

    We offer 4 delivery options for our UK deliveries.
    1.   Saver delivery which takes up to 5 working days - £1.95.
    2.   A Standard Delivery option which takes up to 3 working days - £2.95.
    3.   Next Day Service where you will receive your item(s) the next day providing the order is made before 21.30 GMT between a Monday - Thursday. Orders made after 21.30 GMT Thursday and before Sunday 19:00 GMT will be delivered on Monday - £3.95. Next Day delivery is free on all orders over £40.
    4.   Guaranteed Saturday service on orders placed before Friday 21:30 GMT - £3.95. Saturday delivery is free on all orders over £40.

    For our International deliveries we only offer 1 option which is Standard delivery and takes up to 10 working days.
    Please refer to our delivery section for more information on delivery.

  • How much does postage cost and do I need to sign on delivery?

    We have a saver option which is £1.95 and can take up to 5 working days. We charge £2.95 for Standard Delivery which takes up to 3 working days, £3.95 for a Next Day service and £3.95 for a guaranteed Saturday service.
    For Europe we charge £7.50 for Standard Delivery and £13.99 for a next day service. Please note next day orders must be placed before 15:00 GMT.
    For USA and Canada we charge £14.99 for a next day service. Please note next day orders must be placed before 12:00 GMT.
    For other international orders we charge £15.95 for a Standard Delivery Service.
    You do not need to sign for delivery, the parcel can be left in a safe place or left with a neighbour, however any instructions left for the driver to be left in a safe place are only requests and are not guaranteed.

  • What if my parcel is lost? Will I get reimbursed?

    If you have not received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel.

    Once we can confirm this, we can either refund you or re-dispatch your order (stock willing).

  • How do I redeem discount codes?

    If you would like to use a discount code in order to make a saving, you must first add the goods you wish to buy to the shopping bag. Once you have finished shopping hit the “checkout” button which will take you to the checkout page. On the payment information page you can enter the code and click on 'redeem'. Your order price will then be re-calculated and you can proceed to the checkout with a great saving.

    Please note that items from our Sweet Deal range are excluded from discounted promotions.

  • What happens if I forgot to use my discount code?

    If you forgot to use your discount code and have already checked out there is nothing we can do unfortunately. However please bear in mind some discount codes will last for a certain time period so you're welcome to use them again!

  • Can you redeem discount codes against sale items?

    Discount codes cannot be redeemed on sale items unless stated otherwise.

    Please note that discount codes cannot be used on items from our Sweet Deal range.

  • How do I return an item?

    If you want to return your purchase it must be in condition with our returns policy and within 14 days of the date shown on your dispatch note.

    • Repack the item in the same condition it was in when received.
    • Remove the Missguided address label found at the bottom of your delivery note. (If you have lost your delivery note please send to this address: Missguided Ltd, Unit 8 Centenary Park, Coronet Way, Salford, M501RE
    • Add the sticker to the postage bag you are using to return the parcel.
    • You then need to return the package to a Post Office counter or use ANY of the 3,500 local stores offering Collect + services (you can find your nearest store at www.collectplus.co.uk/missguided). Remember to obtain and keep a certificate of postage since this will act as your proof of delivery. There will be a £3.00 deduction from your refund if you use Royal Mail and £3.10 if you use Collect+ to cover postage costs.

    Or you could use our ByBox service. Click here for more information.

    EU & REST OF WORLD CUSTOMERS:  In order to make a return please follow our returns procedure but you will have to pay for the returns cost yourself.

  • How do I sign up for the missguided newsletter?

    The easiest way to sign up for our newsletter is to set up a Missguided account. You don't have to buy anything, but when you do want to start shopping, this will give you a head start and make your order process a lot quicker. Alternatively, you can sign up for our newsletter straight from the homepage without setting up an account.

  • I have seen a product but it no longer seems to be in stock

    We understand how frustrating it is when you have your heart set on a particular item and when you go to purchase you are informed that the item is out of stock, unfortunately fashion moves at a fast pace at Missguided and our most popular products do sell out very quickly.. We add new items to the site every week so if your chosen product is no longer listed on site you may be able to find a similar item by browsing through the categories listed at the top of the homepage. I would advise keeping an eye on our 'Back In Stock' section of the website, or you may register to receive the Missguided newsletter which contains up to date stock information.

  • Has my order been shipped out yet?

    As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale advertised on the site. If your order is trackable you can check it's progress by logging into your account HERE.

  • Have you received my returned goods?

    As soon as your return has been processed by our warehouse, we'll email you to let you know.

    In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please contact our Customer Care team and we'll get back to you as soon as possible within office hours.

    If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

    If you have returned your items via the Collect+ service, you can track your items here http://www.collectplus.co.uk/ using the tracking number provided to you when you returned your item.

  • Do you have any highstreet stores?

    No way! Missguided is solely an internet retailer and plans to stay that way.
    Who needs the journey into town, paying for parking, the queues at the checkout and the carrying of bags when you can shop in the comfort of your own living room and have everything delivered to your door step?!

  • What can I do if something is wrong with my order?

    If there is a problem with your order you can e-mail the Customer Care team please contact our Customer Care team with your full name and order number. Please also state exactly what is wrong with your item and our Customer Care team will respond to your query as soon as possible within office hours. 

  • Am I still able to return my item if there is make-up around the neckline etc?

    Any unwanted items must be returned to Missguided in a saleable condition. Unfortunately any returns which are found to have make-up stains on the garment cannot be exchanged or refunded unless they are faulty.

  • Can I use more than one discount code on one order?

    We don't currently offer a way to use more than one discount code per order.

  • Can I use my NUS discount along with another discount code?

    NUS discount cannot be used in conjunction with any other discount code.

  • Am I able to return an item if a bead or sequin has fallen off with wear?

    Customers should be aware that there is an expectation that with normal wear, the odd bead, sequin or embellishment could occasionally fall off. Extra beads & sequins will be provided with the original garment that you can use to replace any that fall off. If you have not worn the garment and beads, sequins or embellishments are broken or missing, we would consider this faulty.

  • If your order is late

    If your order is late please contact our Customer Care team with your name, order number and tracking number if you have it for us to deal with your query as quickly as possible.

    If your order is late on a:

    Next Day service we will refund you the difference between next day and standard delivery.

    Standard delivery we will refund the full shipping cost.

  • If your order is wrong or faulty

    If your order is wrong or faulty please contact our Customer Care team with your name, order number, item name. 

    We will then email you with a 'free returns label' to return the item and despatch the correct item if it is in stock for you on a next day service after we have received and processed your wrong/faulty item. 

    We will also refund you your shipping cost for your item.

  • Return/Exchange

    Missguided Returns Policy

    You have up to 14 days to return unwated items to us. You can find details of how to return an item in our returns policy.

  • NUS/UNIDAYS

    Students receive 10% discount throughout the year at Missguided.

    To redeem the discount enter your NUS card number or Unidays number when prompted at the checkout.

    Discount is not available on delivery charges.
    Missguided reserve the right to terminate this discount without notice.
    Discount is only valid for NUS extra cardholders and Unidays registered students.

    Need Help? Please contact our Customer Care team - Open Monday - Friday 8.30am-9pm and Saturday - Sunday 9am-5pm.

  • Can I get a student discount?

    Yes Students receive 10% discount throughout the year at Missguided with a valid NUS card or Unidays number. To redeem the discount enter your NUS card number or use Unidays when prompted at the checkout.

    Discount is not available on delivery charges. Missguided reserve the right to terminate this discount without notice. Discount in only valid for NUS extra cardholders and Unidays registered users.

    We don't currently offer a way to use more than one discount code per order.

    NUS discount cannot be used in conjunction with any other discount code.

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