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Here To Help

Where is my order?

You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery

Please remember that our couriers do their best to deliver your parcels to fit around your lifestyle. To schools deliveries should be made by 3pm, to work addresses deliveries should be made by 5pm and to home addresses deliveries should be made by 6pm. Please note that it’s not always possible to fulfil these times therefore on occasions they may deliver up until 9pm.

Have you received my return?

Please allow up to 10 working days for your parcel to be returned to Missguided. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.  If you haven’t heard any communication from us after the 10 working day timescale, please contact our Customer Care Team with your order number and details of the items returned.

If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.

I have seen a product but it no longer seems to be in stock

We understand how frustrating it is that the item you are obsessing over is currently out of stock. We continue to advertise these items as we want you to know what we normally sell. We are always looking out for the hottest items and often restock/stock similar styles, which we are sure you will fall in love with.

How do I return an item?

We want you to be happy with your purchase. If you’re not, please follow the steps below for a quick and easy return. You can return any unwanted items back to us within 14 days of delivery. Returned items must be in their original and unused condition. Please note we cannot refund any grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. Shoes must be tried on indoors.

UK customers have 4 options to return your items;

Royal Mail

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Peel off the Royal Mail returns label from the front of your delivery note and attach it to the front of your parcel ensuring any original delivery labels are covered
  • Take your parcel to any Post Office counter service.
  • Obtain a certificate of postage from the Post Office.
  • There will be a £2.50 deduction from the refund to cover postage costs.

Collect+

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Peel off the Collect+ returns label from the front of your delivery note and attach it to the front of your parcel ensuring any original delivery labels are covered.
  • Take your parcel to your local Collect+ point.
  • Obtain a certificate of postage from the store.
  • There will be a £2.50 deduction from the refund to cover postage costs.

My Returns 1 Hour On Demand Collection Service*

Our new service is a one hour collection service available in London, Manchester, Birmingham, Liverpool and Leeds with other cities to follow, your return will be collected within one hour of confirming your request. This service is available Monday to Friday 9am – 5pm.

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Book your return.
  • You will then be given a label to print out and stick on your parcel ensuring any original delivery labels are covered.
  • Myreturns will collect within 60 minutes.
  • Ensure you keep your reference number safe.
  • There will be a £3.10 deduction from the refund to cover postage costs.

If you’re unlucky enough to receive a faulty/incorrect item, please email our Customer Care Team with your order number and they will be more than happy to help you.

Where do you deliver to?

Delivery costs will be calculated at checkout once the delivery option and destination has been chosen. We offer the below delivery options:

Area Delivery Times* Costs
UK 1-5 days from £2.99
ROI 2-6 days from €3.99
AUS/Canada 4-15 days from $3.99
Europe 1-10 days from €5
Australia 4-15 days from $4
Rest Of the World 10 Days from £15.99

*In working days (Monday-Friday)

Find out if we deliver to your country

Please visit our international sites below for delivery options in your area.

Can I amend my order?

We're super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we're unable to amend it. It is simple to return any unwanted items back to us,We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable to amend it. It is simple to return any unwanted items back to us, please please returns policy.

Why won’t my discount code work?

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

Do I need to sign for my delivery?

We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour. Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange delivery.

Why has my order been cancelled?

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

What happens if I forget to use a discount code?

Oops we are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

Do you have any promotional codes?

We offer new and exciting promotions on a weekly basis here at Missguided, check back soon for the latest offers, terms & conditions.

Make sure you’re the first to know about any exclusive offers by signing up to our newsletter or following us @Missguided on Twitter.

Can I use more than one discount code on my order?

Discount codes can’t be used in conjunction with any other offer or promotion and only one discount can be used per order.

Do you accept student discount?

Yes, students receive 10% discount throughout the year at Missguided with a valid UNiDAYS code or NUS extra card number, but be sure to keep an eye out for increased discounts during promotional periods. You can redeem your student discount by entering your discount code in the 'Student Discount' box and clicking 'Submit' when prompted at the checkout. Student discount is not valid against delivery charges or sale items and cannot be used in conjunction with any other offer. Only one discount code can be redeemed in a transaction. Missguided reserve the right to terminate this discount without notice.

Do you deliver to PO Box and BFPO addresses?

We love everyone equally however we are unable to deliver to PO box and BFPO addresses.

Will I be charged customs and import duties?

Missguided cannot control any customs or import duties applied to your package. All applicable charges must be paid by the customer and we cannot be held responsible for these charges. Missguided can’t tell you what the cost will be as customs policies and charges can vary from country to country. It’s a good idea to contact your local customs office before placing an order so you don’t receive any unexpected charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

If you wish to refuse your delivery, you will still be held responsible for the original customs fees or import duties and the cost of returning the package to Missguided. The amount will be deducted from your refund. If the fees exceed the amount of your order including shipping costs, the parcel will be destroyed and you will not be refunded.

Do you have a size guide?

What methods of payment/currency do you accept?

We have several payment options available:

Accepted payment methods

You can pay for your order in any of the following currencies: Pound Sterling, US Dollars, Canadian Dollars, Australian Dollars, New Zealand Dollars, Euro's, Danish, Swedish & Norwegian Kroner, Hong Kong Dollars, Singapore Dollars, Swiss Francs.

Is my payment information safe?

You can be assured that shopping with Missguided is safe! We’re a member of “Secure by MasterCard” and “Verified by Visa”. They both provide additional security whilst shopping online. Security is very important to us at Missguided and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

When will I be charged?

Payment will be taken as soon as you hit the Proceed button at checkout.

How do I use a discount code?

Once you’ve added your must haves to your bag you need to click “view my bag”, enter your discount code into the Promo Code box and click “Apply Code”. You can then head over to the checkout to complete your order. Your discount will not be added to delivery charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.

Do you accept student discount?

Yes, students can receive a discount with a valid NUS Extra card or a UNiDAYS number. Once you’ve added your must haves to your bag you need to click “view my bag”, enter your discount code into the Student Discount box and click “Submit”. You can then head over to the checkout to complete your order. Your student discount will not be added to delivery charges or sale items and cannot be used in conjunction with any other offer. Only one discount code may be redeemed against any one order. Missguided reserve the right to terminate this discount without notice.

Why won’t my discount code work?

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

Can I amend/cancel my order?

We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable to amend or cancel it. It is simple to return any unwanted items back to us, please view our returns policy.

Why am I unable to access/order from your website?

Oops! We’re sorry to hear you have been encountering technical problems with our website. We recommend you make sure that you have the latest updates for your operating system. If this doesn’t work, try using a different browser and clearing the cache.

How do I create an account?

You need an account to be able to shop with Missguided. Let’s be friends, it allows you to place orders without you having to fill in your details each time you shop with us. You can create an account now or you can start shopping straight away and set up your account when you checkout.

How do I change the details on my account?

You can change your details by logging in. Simply click on ‘Edit Your Details/Edit Your Address Details’. On this page you can change your personal information, password and address.

Can I delete my account?

You can delete your account by contacting our Customer Care Team with the following information:

  • Your full name
  • Your registered email address
  • Your billing address
  • Your date of birth

Once we have received this information, we will delete your account and send you confirmation that your account has been closed.

We will be sorry to see you go, but don’t worry if you change your mind; you can register with a different email address.

If you have placed an order within the last 6 months, we’re unable to delete your account due to aspects of our returns policy. However, feel free to unsubscribe to our newsletter by logging into your account and clicking ‘Newsletter Subscriptions’ and select ‘Unsubscribe’.

Why can’t I sign into my account?

Please ensure you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the Forgotten Password link to re-set.

How do I reset my password?

To reset your password, simply select the Forgotten Password link and you will be sent an email which will explain how you can change your password.

If you are able to sign into your account, select the ‘Edit your Details’ heading and then select the ‘Change Password’ box. A drop down will appear asking you to enter your old password and then select a new password before hitting ‘Save’. Your password will now be updated.

How do I subscribe/unsubscribe from the newsletter?

If you want to keep up to date with the hottest trends, latest promotions and everything Missguided make sure to sign up to our newsletter! You can do this by clicking ‘Sign Up’ in the top left hand corner of our website. Pop your email address in and press ‘GO’.

To unsubscribe to the newsletter, you can do this two ways:

  • Scroll to the bottom of any of our emails and click ‘Unsubscribe from all future correspondence’.
  • Log into your Missguided account and click Newsletter Subscriptions and select Unsubscribe.

Christmas delivery times

Don’t hang about, get killer style and all your perfect prezzies wrapped up in time for Xmas and New Year with our last order dates...

  Saver Standard Saturday Next Day
Christmas Delivery 16th December 19th December 19th December 23rd December
NYE Delivery 19th December 23rd December 26th December 30th December

All last order dates are based on ordering before 19:00 GMT on the day specified.

International Delivery:

To find out Christmas last order dates for your country, visit our regional sites: EU, FR, AUS, US.
Visiting from any of these countries? Hurry, order before 5th December for last standard international delivery in time for Christmas.

Where do you deliver to?

Delivery costs will be calculated at checkout once the delivery option and destination has been chosen. We offer the below delivery options:

Area Delivery Times* Costs
UK 1-5 days from £2.99
ROI 2-6 days from €3.99
AUS/Canada 4-15 days from $3.99
Europe 1-10 days from €5
Australia 4-15 days from $4
Rest Of the World 10 Days from £15.99

*In working days (Monday-Friday)

Find out if we deliver to your country

Please visit our international sites below for delivery options in your area.

What are my delivery options?

Below are our UK delivery options with estimated arrival times:

Delivery Option Cut Off Time Delivery Time Delivery Cost
UK Next Day Delivery* 20:00 GMT Mon-Thurs. Orders made after 20:00 GMT Thursday and before 19:00 GMT Sunday will be delivered Monday using this service. Please note orders on a Next Day service will be delivered the next available working day. Next working day £4.99 (or FREE when you spend over £60)
UK Standard Delivery N/A 1-3 working days £3.99
UK Saver Delivery N/A Up to 5 working days £2.99
UK Saturday Delivery* 20:00 GMT Fridays. Orders made after 20:00 GMT will be delivered the following Saturday. The following/next Saturday £4.99 (or FREE when you spend over £60)
UK DPD Premium Next Day Delivery* 20:00 GMT Mon to Fri. Orders placed on Friday will be delivered on Monday. Next working day £5.99
UK Sunday Delivery* 15:00 GMT Saturdays. Order after 15:00 GMT Saturday until 21:30 GMT Sunday and delivery will be on Monday. The following/next Sunday £5.99

*Sadly, postcode restrictions apply to our services and we can’t offer UK Next Day delivery, UK Saturday delivery, UK DPD Premium Next Day delivery and Sunday delivery to all areas. Please check whether these are available to you before placing an order.

Postcode Restrictions

AB, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, GE6-8, GY, HS1-9, HS3, IM, IV1-56, JE, KA1-30, KA27-28, KW1-17, KY1-99, PA1-87, PA20-99, PA41-77, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE1-3, ZZ

Delivery options explained?

Below are our UK delivery options explained:

UK Next Day Delivery* - £4.99 (or FREE when you spend over £60)

Order next day up until 20:00 GMT Mon to Thurs. Orders made after 20:00 GMT Thursday and before 19:00 GMT Sunday will be delivered Monday using this service. Please note orders on a Next Day service will be delivered the next available working day.


*This service is not guaranteed for certain postcodes listed below, please check before placing your order.
AB, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, GE6-8, GY, HS1-9, HS3, IM, IV1-56, JE, KA1-30, KA27-28, KW1-17, KY1-99, PA1-87, PA20-99, PA41-77, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE1-3, ZZ

UK Standard Delivery - £3.99
1-3 working days
UK Saver Delivery - £2.99
Up to 5 working days
UK Saturday Delivery* £4.99 (or FREE when you spend over £60)

On orders placed before Friday 20:00 GMT. Orders made after 20:00 GMT will be delivered the following Saturday.

*This service is not guaranteed for the postcodes listed below, please check before placing your order.
AB, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, GE6-8, GY, HS1-9, HS3, IM, IV1-56, JE, KA1-30, KA27-28, KW1-17, KY1-99, PA1-87, PA20-99, PA41-77, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE1-3, ZZ

UK DPD Premium Next Day Delivery* - £5.99

Order up until 20:00 GMT Mon to Fri to secure Premium Next Day delivery. Orders placed on Friday will be delivered on Monday. DPD will provide parcel recipients with a one hour window (notified by SMS and email). There is also the Follow My Parcel service which enables receivers to watch the progress of their delivery on a real-time map.

*This service is not guaranteed for the postcodes listed below, please check before placing your order.
AB, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, GE6-8, GY, HS1-9, HS3, IM, IV1-56, JE, KA1-30, KA27-28, KW1-17, KY1-99, PA1-87, PA20-99, PA41-77, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE1-3, ZZ

UK Sunday Delivery* - £5.99

Order before 15:00 GMT Saturday for delivery on Sunday. Order after 15:00 GMT Saturday until 21:30 GMT Sunday and delivery will be on Monday.

*This service is not guaranteed for the postcodes listed below, please check before placing your order.
AB, BA17-19, BF, BL11, BT, DD1-11, DG1-16, EL1, FK, GE6-8, GY, HS1-9, HS3, IM, IV1-56, JE, KA1-30, KA27-28, KW1-17, KY1-99, PA1-87, PA20-99, PA41-77, PH17-99, PH1-50, PO29 43 49, TD1-15, TR21-25, ZE1-3, ZZ

Do you deliver to PO Box and BFPO addresses?

We love everyone equally however we are unable to deliver to PO box and BFPO addresses.

Where is my order?

You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery by logging in.

Please remember that our couriers do their best to deliver your parcels to fit around your lifestyle. To schools deliveries should be made by 3pm, to work addresses deliveries should be made by 5pm and to home addresses deliveries should be made by 6pm. Please note that it’s not always possible to fulfil these times therefore on occasions they may deliver up until 9pm.

Will I be charged customs and import duties?

Missguided cannot control any customs or import duties applied to your package. All applicable charges must be paid by the customer and we cannot be held responsible for these charges. Missguided can’t tell you what the cost will be as customs policies and charges can vary from country to country. It’s a good idea to contact your local customs office before placing an order so you don’t receive any unexpected charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

If you wish to refuse your delivery, you will still be held responsible for the original customs fees or import duties and the cost of returning the package to Missguided. The amount will be deducted from your refund. If the fees exceed the amount of your order including shipping costs, the parcel will be destroyed and you will not be refunded.

What time can I expect my delivery?

Our couriers do their best to deliver your parcels to fit around your lifestyle. For schools deliveries should be made by 3pm, for work addresses deliveries should be made by 5pm and for home addresses deliveries should be made by 6pm. Please note that it’s not always possible to fulfil these times therefore on occasions they may deliver up until 9pm.

Are there any weather conditions affecting my delivery?

There is currently no disruption to our shipping and delivery service due to adverse weather conditions. Check back here for delivery updates within your area.

Christmas returns

Extended Returns Policy:

To help you buy your Christmas presents with confidence, we have extended our returns policy for Christmas 2014.
Any orders placed between the 24th of November to the 24th of December can be returned up until 16th of January 2015, subject to our returns policy.

What is your returns policy?

  • Items must be returned within 14 days of delivery.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all Missguided tags attached.
  • Items must be returned at the customer’s expense.
  • You must obtain proof of postage just in case your order is lost on its way back to Missguided. Failure to do so may result in us not being able to process your return.
  • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.

How do I return an item?

We want you to be happy with your purchase. If you’re not, please follow the steps below for a quick and easy return. You can return any unwanted items back to us within 14 days of delivery. Returned items must be in their original and unused condition. Please note we cannot refund any grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. Shoes must be tried on indoors.

UK customers have 4 options to return your items;

Royal Mail

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Peel off the Royal Mail returns label from the front of your delivery note and attach it to the front of your parcel ensuring any original delivery labels are covered.
  • Take your parcel to any Post Office counter service.
  • Obtain a certificate of postage from the Post Office.
  • There will be a £2.50 deduction from the refund to cover postage costs.

Collect+

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Peel off the Collect+ returns label from the front of your delivery note and attach it to the front of your parcel ensuring any original delivery labels are covered.
  • Take your parcel to your local Collect+point..
  • Obtain a certificate of postage from the store.
  • There will be a £2.50 deduction from the refund to cover postage costs.

By Box

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Find your nearest locker and book your return here.
  • You will be given a label to print out and to stick on your parcel ensuring any original delivery labels are covered.
  • Simply drop your parcel at the locker you have chosen within five days of printing your label.
  • Ensure you keep your reference number safe.
  • There will be a £2.50 deduction from the refund to cover postage costs.

My Returns 1 Hour On Demand Collection Service*

* Our new service is a one hour collection service available in London, Manchester, Birmingham, Liverpool and Leeds with other cities to follow, your return will be collected within one hour of confirming your request. This service is available Monday to Friday 9am – 5pm.

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Book your return.
  • You will then be given a label to print out and stick on your parcel ensuring any original delivery labels are covered.
  • Myreturns will collect within 60 minutes.
  • Ensure you keep your reference number safe.
  • There will be a £3.10 deduction from the refund to cover postage costs.

If you’re unlucky enough to receive a faulty/incorrect item, please email our Customer Care Team with your order number and they will be more than happy to help you.

Right to Cancel

If you are contracting with us as a consumer online, you have the right to cancel under the Consumer Rights Directive 2011/83 ("CRD") and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCR").  You have the right to cancel this contract within 14 days without giving any reason.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right to cancel, you must inform Missguided Ltd of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail, stating that you are cancelling under the Consumer Contracts Regulations). You may use our Cancellation Form but this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel, before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery, once we have received all (not part) of your order to the specified address below. This excludes any supplementary costs arising, if you chose a type of delivery other than the least expensive type of standard delivery offered by us.

Return address:

CANCELLATIONS TEAM
Missguided Ltd
Unit 8 Centenary Park,
Coronet Way,
Manchester,
M50 1RE

Please take reasonable care of the goods as we are entitled to deduct an amount from the refund that reflects any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

We will make the reimbursement without undue delay, and not later than:

  1. 14 days after the day we receive back from you all (not part) of the goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment that you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If the order was placed with delivery within the United Kingdom, we will bear the cost of returning the goods providing that our postal returns policy is followed. If you prefer a courier collection for returns, please email our Customer Care Team cancellations@Missguided.co.uk, who will arrange this for you. Please note that there is a charge for this additional returns service.

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and we recommend that you use a recorded delivery service.  If returned goods are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage. If the order was placed with delivery outside of the United Kingdom, you will have to bear the direct cost of returning the goods.

Attachment ACancellation Form

This Returns policy does not affect your statutory rights as a consumer.

If you have any further questions regarding our Cancellation or standard Returns Policy, please contact us on customercare@Missguided.co.uk

Can I exchange an item?

UK customers can exchange an item for a different size or colour of the same item. If you would like a different item, then you will need to return the unwanted item for a refund and place a new order.

You can return any unwanted items back to us within 14 days of delivery. Returned items must be in their original and unused condition. Please note we cannot refund any grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. Shoes must be tried on indoors.

Follow the steps below for a quick and easy exchange.

UK customers have 4 options to return your items;

Royal Mail

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Peel off the Royal Mail returns label from the front of your delivery note and attach it to the front of your parcel ensuring any original delivery labels are covered.
  • Take your parcel to any Post Office counter service.
  • Obtain a certificate of postage from the Post Office.
  • There will be a £2.50 deduction from the refund to cover postage costs.

Collect+

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Peel off the Collect+ returns label from the front of your delivery note and attach it to the front of your parcel ensuring any original delivery labels are covered.
  • Take your parcel to your local Collect+ point. You can find your nearest store by clicking here.
  • Obtain a certificate of postage from the store.
  • There will be a £2.50 deduction from the refund to cover postage costs.

By Box

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Find your nearest locker and book your return here.
  • You will be given a label to print out and to stick on your parcel ensuring any original delivery labels are covered.
  • Simply drop your parcel at the locker you have chosen within five days of printing your label.
  • Ensure you keep your reference number safe.
  • There will be a £2.50 deduction from the refund to cover postage costs.

My Returns 1 Hour On Demand Collection Service*

* Our new service is a one hour collection service available in London, Manchester, Birmingham, Liverpool and Leeds with other cities to follow, your return will be collected within one hour of confirming your request. This service is available Monday to Friday 9am – 5pm.

  • Fill out your reason(s) for return on your delivery note.
  • Enclose your delivery note with the item, selecting the reason for return, and package up securely; please use original packaging if possible.
  • Book your return.
  • You will then be given a label to print out and stick on your parcel ensuring any original delivery labels are covered.
  • Myreturns will collect within 60 minutes.
  • Ensure you keep your reference number safe.
  • There will be a £3.10 deduction from the refund to cover postage costs.

If you’re unlucky enough to receive a faulty/incorrect item, please email our Customer Care Team with your order number and they will be more than happy to help you.

How long after delivery can I make a return/exchange?

You can return any unwanted items back to us within 14 days of delivery. Returned items must be in their original and unused condition. Please note we cannot refund any grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. Shoes must be tried on indoors.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view our returns policy for more information..

Have you received my return?

Please allow up to 10 working days for your parcel to be returned to Missguided. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.  If you haven’t heard any communication from us after the 10 working day timescale, please contact our Customer Care Team with your order number and details of the items returned.

If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.

I have a question regarding my order, who do I contact?

Please pop your order number and query into an email and send it to customercare@missguided.co.uk. A member of our team will get back to you as soon as possible.

I am a blogger and would love to collaborate with Missguided

We’re always on the hunt for new bloggers to work with. Please pop your full name and a link to your blog to blogger@missguided.co.uk. Please keep in mind the high volume of queries we receive from bloggers means that we will only be in contact if there is an opportunity to collaborate with you.

I love Missguided and was wondering whether you allowed wholesale?

We appreciate your interest in Missguided products; however we don’t currently offer a wholesale service or authorise any reselling of our products.

I am a supplier, how do I get in touch with your buying team?

Thanks for your interest in working with Missguided. Email your query to marketing@missguided.co.uk. Please keep in mind the high volume of supplier queries we receive, means that we will only be in contact if there is any interest in working with you.

I would love to work for you, how do I find out about job vacancies?

We’re growing at a quick pace and are always looking out for talented people to join our team. Please view our LinkedIn page for the latest vacancies at Missguided HQ and how to apply.