You must notify us online before you return a product.

In order to do this, you must:

• Log onto My Account/My Orders to view your order history.
• Select the relevant order and click on the item you want to return.

(ensure you choose all items to be returned before you click Add to Return List)

• Choose a return reason and click on Add to Return List Your return will be logged online.
• Please enclose a copy of your returns number and invoice in the return parcel.
• The parcel must then be returned via the Post Office counters in accordance with the details set out below.

• The item must be repacked in the same condition as it was received.
• Attach the return address label at the bottom of the invoice to your return parcel.
• You will then need to return the package to a Post Office counter.
• Please note the cost of the return is the customer responsibility.
• Obtain a postage receipt from the Post Office; this will act as your proof of return.
• The returned parcel is the customers responsibilty until it is received by us. As a result we suggest customers use a delivery service where they can track their return

• We will process a refund to returned items that are in accordance with our returns policy.
• Items must be returned in their original condition within 14 days of the date shown on your dispatch note.
• Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
• After you have received the email please allow 5-10 working days for the refund to be credited to your account.
• If you are returning an item because it is unwanted delivery charge is non refundable.
• If the product is returned because it is defective or not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.

• We can only offer an exchange of the same product in a different size or colour.
• Exchanges can take up to 7 days to be processed.
• Once an exchange has been approved it will be sent out to you free of charge.
• If we are unable to exchange the item we will email you with an explanation and offer a full refund minus the original shipping charge to your account.
• Please note you may only make an exhange on the same item once.