Our Policy

Welcome to Missguided’s Policy.
Our promise to you is to deliver the correct goods at the correct time. 99% of the time we do this perfectly but every now and then things can go wrong and when they do we pride ourselves in resolving it as quickly as possible.

If your order is late

If your order is late please email customerservices@missguided.co.uk with your name, order number and tracking number if you have for us to deal with your query as quickly as possible.

If your order arrives late on a:

  • Next Day service we will refund you the difference between next day and standard delivery.
  • Standard delivery we will refund the full shipping cost.

If your order is wrong or faulty

If your order is wrong or faulty please email customerservices@missguided.co.uk with your name, order number, item name. 

We will then email you with a 'free returns label' to return the item and despatch the correct item if it is in stock for you on a next day service after we have received and processed your wrong/faulty item. 

We will also refund you your shipping cost for your item..

Return / exchange

We offer a 14 day returns policy.

You can find detail of how to return an item in our returns policy.

 

NUS

Receive 10% off product across the Missguided site with a valid NUS card.

To redeem the discount enter your NUS card number when prompted at the checkout.

  • Discount is not available on delivery charges.
  • Missguided reserve the right to terminate this discount without notice.
  • Discount is only valid for NUS extra cardholders.

Need Help? Email customerservices@missguided.co.uk - Open 9-5:30 Mon- Fri.